Wixel: Troubleshooting for the Wixel Mobile App

If you are experiencing issues with the Wixel mobile app, such as performance and loading issues, follow the instructions below. Make sure you are using a device that supports the app and that you're running the most updated version.

Check that your app is up to date

1. Go to the Apple App Store (on iPhone) or Google Play (on Android).

2. Search for "Wixel - AI Graphic Design App."

3. Tap Update (if available).

   Note: If there's no option to update it means you're running the most up-to-date version of the app.

Check that you're using a supported device

The Wixel app is supported on:

• iPhone: iOS 15.1 and above

• Android: 10 and above

Log out of the Wixel app and log back in

1. Go to your site in the Wixel app.

2. Tap your profile icon at the top.

3. Tap Log out at the bottom.

4. Log back in using your Wixel account credentials.

5. (If the issue isn't resolved) Restart your mobile device.

Clear cache on your device

For Android devices:

1. Long press the app icon on your device's home screen.

2. Tap App Info.

3. Tap Storage and cache.

4. Tap Clear cache.

5. Log back in using your Wixel account credentials.

For iOS devices:

1. Go to Settings

2. Tap Safari

3. Tap Clear History and Website Data.

This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!