Wix Editor: Troubleshooting Mobile Live Site Issues

Wix automatically creates a mobile-friendly version of your site using the content and elements you added from the desktop editor. Your site on mobile is optimized to suit smaller screens and provide your visitors with a smooth experience.

If you experience issues viewing your live site on mobile, use the steps below to solve the issues.

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Troubleshooting steps

If you are having trouble viewing your site on a mobile device, follow the troubleshooting steps below to rule out local or device issues.

Step 1 | Check your operating system and browser

Make sure that the device and browser you're using are supported and you're using the most up-to-date version. If not, you can download a new browser from the Apple App Store or the Google Play Store.

Step 2 | Clear your cache and cookies

Clear your browser's cache and cookies. For instructions on how to clear the cache on your mobile device, please choose from the list below:

1. iPhone, iPad, or iPod touch

2. Android

Step 3 | Check the site view

Check to see if you are viewing your site in landscape or portrait view on your device.

Currently, Wix sites are only supported on mobile devices in portrait mode.

Keep in mind:

• Smartphones and Android tablets display the mobile-friendly version of your site.

• Tablets, including iPads and Android devices, display the desktop version of your site. If you encounter any issues, please refer to our troubleshooting article.

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Still having trouble?

What information should I include if I need to reach out for assistance?

For us to best assist you, it helps to have the following information ready:

• The manufacturer of your mobile device (e.g., Apple iPhone, Samsung Galaxy, LG Nexus).

• The model of your mobile device.

  • Example of iPhone models: 8, X or XS

  • Example of Samsung Galaxy models: 8, 9 or S

  • Example of iPad models: Air, iPad Mini, iPad Pro11

• The Operating System (OS) on your mobile device.

  • Example of iPhone or iPad Operating Systems: iOS 14, 14.3

  • Example of Samsung Galaxy Operating Systems: Android 9.0, 10

• The browser (including the exact browser version) of the device.

• Type of connection when experiencing the issue (does this issue occur on 3G, Wifi, or both).

  • In case this occurs on a 3G/4G connection only, the name of the network.

• A screencast or screenshot of the issue.

This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!