Wix Editor: Troubleshooting an Unresponsive Mobile Menu

You may experience issues with your mobile menu. There are a number of steps you can take to rule out potential causes, and keep your mobile site functioning as expected.

Click your issue below to find the solution:

My menu is slow to respond

When your site is loading, some elements, such as the background and the menu show while the rest of the page loads. Interactive elements, like the mobile menu, are not responsive until the page is fully loaded.

If your mobile site takes a long time to load, we recommend only keeping relevant and important elements on the mobile version of your site, and hiding decorative elements from your mobile site.

To hide elements from your mobile site:

1. Click the element in the mobile editor.

2. Click the Hide Element icon

   

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Note: You can only hide elements that you added from the desktop editor. You cannot hide mobile-only elements, just delete them. Learn more about optimizing your site elements here.

There are elements overlapping the menu

Some elements can overlap the menu, causing it to be unresponsive. If you have any elements overlapping the menu, such as .png images, select the menu and arrange it to be in front.

To bring the menu to the front:

1. Click Layers on the editor Toolbar.

2. Click Header, Page or Footer.

3. Select Mobile Menu Icon from the list.

4. Right-click the icon.

5. Click Arrange.

6. Click Bring To Front.

All the pages are hidden

Your menu is not responsive if all of the pages are hidden from the mobile site.

In order to resolve this issue, you need to show pages on your site menu.

To show pages on your mobile site:

1. Click Menus & Pages

   

   on the left side of the mobile editor.

2. Click the relevant page.

3. Click the More Actions icon

   

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4. Click Show on mobile

   

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My domain is not connected

If your domain name isn't properly connected to Wix, it results in the site displaying as a thin vertical strip. However, in some cases the site displays normally while the menu is unresponsive. Check the Wix Domain Assistant to see if the domain is properly connected.

The menu needs updating to the latest version

If you're still experiencing issues after following these steps, you may be using an outdated version of the mobile menu on your site. Update it to ensure a smoother, better experience for you and your site visitors.

To update your menu:

1. Click your mobile menu in the mobile editor.

2. Click the Settings icon

   

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3. Click Update now.

4. Click Get it Now.

This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!