Unable to Open the Wix Editor

Usually, if your editor is not loading, the issue is local - specific to your computer, browser, or internet connection. Use the Wix Technical Assistant to troubleshoot these issues to get your editor loading again.

Still need help?

What information should I include if I need to reach out for assistance?

For us to best assist you, it helps to have the following information ready:

• The name or URL of your Wix site

• The name and version of the web browser you're using

• The name and version of your computer's operating system

• A screenshot of your console view (see below for steps)

How do I take a screenshot of my console view?

1. Open an incognito window in Google Chrome (Ctrl + Shift + N).

2. Sign in to Wix and open your editor.

3. Go to the area where you noticed the issue and try to repeat the steps.

4. Press Ctrl + Shift + J (PC) or Cmd + Option + J (Mac) to open the Console.

   Tip: If the shortcut doesn’t work, right-click the page and select Inspect.

5. Click the Console tab at the top, then press F5 to refresh the page.

6. Take a screenshot of this tab.

Need help taking a screenshot?

Follow our guide on how to take a screenshot and attach it.

This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!