Social Media Marketing: Troubleshooting
Updated: 6 days ago
You might run into different issues while trying to publish your post to your social networks. If you see an error message while trying to publish, or can't find and connect the relevant social account, try the steps below.
If you receive an error message or the account you're looking for isn't appearing at the connection stage, try the troubleshooting steps below for the relevant social network.
Often issues arise locally, which means they can be resolved at home. We recommend trying to disconnect and reconnect to your internet, clear your cache and cookies and open your site in a different browser. You could also try resolving the issue with the Wix Technical Assistant.
Troubleshooting connecting to Facebook
If you're experiencing issues trying to connect your Facebook account to Wix, click and follow the solutions below.
Make sure you have a Facebook Business page
The option to share to Facebook is only available for Facebook business pages and not personal profile pages. If you don't have a Facebook Business page yet, learn how to create one.
Make sure you have admin permissions for the Facebook page
Only admins have the required permissions to connect a Facebook Business page to Wix. Make sure you have admin permissions for the Facebook Page you’re connecting. Learn more about Facebook admin permissions.
Check you have given Wix the right Facebook sharing permissions
Follow the steps below to make sure you've connected the right account:
Go to Business Integrations under your main Facebook Account.
Click View and Edit
Make sure you've selected all the checkboxes including all pages at the top.
Click Next.
Click Confirm.
If none of the above solutions works, go to Business Integrations under your main Facebook Account, remove Wix Apps and start the connection process from the beginning.
Troubleshooting connecting to Instagram
If you're experiencing issues trying to connect your Instagram account to Wix, click and follow the steps below.
Step 1 | Make sure you've switched your Instagram account to a Instagram Business account
Open the Instagram app.
Go to your profile.
Note: If you see View professional dashboard at the top, you already have a business account. If you don't, continue with the steps below.
Tap the Menu icon
.
Tap Settings.
Tap Account.
Tap Switch account type.
Tap Switch to business account.
Tap Switch.
Step 2 | Check that your Facebook page is connected to your Instagram Business account
Follow the steps below to check that your Facebook page is connected to your Instagram Business account, or connect a page if you haven't already.
Open the Instagram app.
Go to your profile.
Tap Edit Profile.
Tap Page under Public business information.
Check that you have a Facebook page connected. If you don't, tap Connect an Existing Page.
Choose the Facebook Business page you want to connect.
Tap Done.
Step 3 | Make sure you're signed in to the correct Facebook account
Check in Facebook Business Manager that the Facebook account you're using contains the Facebook page linked to your Instagram Business account.
If you previously connected an Instagram personal account, you may need to clear Wix cookies from your browser before connecting.
Still need help?
What information should I include if I need to reach out for assistance?
For us to best assist you, it helps to have the following information ready:
What happened and what you've already tried
The name or URL of your Wix site
The URL of the page where the issue occurs
The name and version of the web browser you're using
The name and version of your computer's operating system
A screenshot of the issue
This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!
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