Managing Outgoing Notifications
Updated: 6 days ago
The Outgoing Notifications page helps you keep track of all the ways you send notifications to your customers. Turn notifications on or off, edit your automated notifications, and view stats to assess the effectiveness of your communications.
Viewing your notifications
View all your active and inactive notifications, across all apps, on the Outgoing Notifications page. The notifications are divided by the Wix apps you have installed, for more precise control.
In addition, you can see which notifications you've created (using an automation), and those that were installed for you.
Tip:
You can also see a summary of every notification, including the total times triggered and the last trigger date. This can help you check if the automation is working and how effective it is. For example, if the automation was triggered 0 times, it might not be working correctly.
To view your outgoing notifications:
Go to Settings in your site's dashboard.
Click Outgoing notifications.
Manage and edit notifications sent from your site to your customers (e.g. emails and mobile push notifications). You can activate or deactivate a notification, view its activity summary, and access the automation to make any necessary changes.
Note:
Outgoing notifications are managed through Wix Automations. You can view and manage all your automations from the Automations page in your site's dashboard.
To manage outgoing notifications:
Go to Settings in your site's dashboard.
Click Outgoing notifications.
Hover over the relevant notification and click View Summary.
Choose what to do next:
To return to the Outgoing Notifications page at any point, click the Back arrow.
Edit a notification
Make changes to the notification's flow to ensure the automation works for your purposes.
Click the More Actions icon
.
Click Edit.
Edit the automation as necessary.
When you're finished editing, click Publish Changes.
Note: Editing the timing of an automation can affect "pending" actions. "Pending" actions are ones that have been triggered, but haven't yet taken place (the timing has been set for them to occur after a certain period of time).
Duplicate a notification
Save time by duplicating an existing notification and make any edits needed. For example, you can use the same email campaign design to respond to different triggers.
Click the More Actions icon
.
Click Duplicate.
Edit the relevant details within your duplicated automation.
Tip: Don't forget to update your duplicated notification's name, or it will remain as '[notification name] - Copy'.
When ready, click Activate.
Rename a notification
For automations you've created, rename the notification so you and your site collaborators can easily identify it.
Click the More Actions icon
.
Click Rename.
Edit the notification's name.
Click Save.
View email automation stats
See how your email notifications are doing with statistics like delivery rate and the number of clicks. These stats are available for any automation you've created, or App automations that you modified.
Click the More Actions icon
.
Click View email stats.
(In the pop-up) Scroll down to see the statistics.
Note: Your email statistics are made up of unique recipients. If an email is triggered for the same contact more than once, it counts as only one email.
Deactivate a notification
Disable the Active toggle to deactivate a notification. This will stop the notification from getting sent without deleting it. In addition, trigger data will no longer be collected.
Tip: You can reactivate the notification at any time by clicking the toggle again.
Delete a notification
Deleting a notification will remove it from the page and you won't be able to restore it.
Click the More Actions icon
.
Click Delete.
Click Delete in the pop-up to confirm.
Notes:
If you wish to use this notification in the future, consider deactivating it rather than deleting it.
Notifications marked as App automations can be deactivated but not deleted.
FAQs
Click a question below to learn more about notifications.
Why aren't my notifications getting sent?
There are several reasons why your notifications may not get sent. It could be an issue with the way the automation is set up or a local issue such as with your internet connection. Follow this troubleshooting guide to resolve the issue.
Where can I manage the notifications I receive?
You can manage the notifications you receive on your desktop (web browser), dashboard, and email under Notification Preferences in your site's dashboard.
You can do the same for notifications on your mobile device through the Wix app or the Wix Studio app. Learn more about managing your site's notification preferences.
Do App automations count towards my monthly email limit?
No, App automations are not deducted from your monthly email balance.
You can monitor your quotas on your Automations page to keep track of usage and know when it's time to upgrade. Certain automation actions, like "Send an email," count toward your site's email marketing plan quotas.
This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!
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