Wix SMS
Your monthly SMS quota determines the number of texts you can send each month. Your quota is made up of:
The number of texts included in your site plan.
The number of texts included in any standalone SMS plan you've purchased.
For example, you could have 200 texts included in your site plan and an additional 500 texts included in your SMS plan.
Viewing your SMS quota
Check your SMS quota so you know how many monthly SMS messages you have used and how many you have left to send.
View your SMS quota
Notes:
SMS messages are sent to customers via pre-installed automations. Once an automation is activated, it starts deducting from your SMS quota each time it is triggered. To stop it from deducting from your quota, disable the toggle under Your automated texts.
Wix SMS pre-installed automations are currently only available with Wix Bookings, Wix Table Reservations, and Wix Restaurants Orders (New). Learn more about the triggers that are available for each.
Increasing your SMS quota
To add more SMS (text) messages to your monthly quota, you can either upgrade your existing site plan or purchase a standalone Wix SMS plan.
Each site plan includes a certain number of SMS messages per month. If you need additional SMS messages but don't want to change your site plan, you can purchase a Wix SMS plan. Learn more about upgrading Wix SMS.
To increase your SMS quota:
Go to SMS Settings in your site's dashboard.
Choose what to do:
Purchase an SMS plan
Click Get More Texts.
Click Select under the plan you would like to purchase:Lite: 100 monthly texts
Starter: 500 monthly texts
Essentials: 1,000 monthly texts
Professional: 2,500 monthly texts
Advanced: 7,500 monthly texts
Note: At this time, the Advanced plan is the largest plan we offer, but if your business requires more texts, you can request it.
Enter your payment details and click Submit Purchase.
Upgrade your site plan
Click Manage Plan.
Click the More Actions icon
.Select Upgrade plan.
Click Select under the plan you would like to purchase.
Choose the subscription period and click Continue to Checkout.
Enter your payment details and click Submit Purchase.
FAQs
Click a question below to learn more about your SMS quota.
Which Wix apps are SMS pre-installed automations available for?
Currently, pre-installed SMS automations are available for Wix Bookings, Wix Table Reservations, and Wix Restaurants Orders (New). All notifications can be managed from the Outgoing Notifications page in your site's dashboard.
Here are the notifications you can activate for Wix Bookings:
Confirm a client's booking.
Notify clients when their booking is canceled.
Notify clients of changes to their booked appointment or class.
Notify clients when there's a change to their course.
Let clients know that their appointment is pending confirmation.
Let clients know that their appointment request has been approved.
Let clients know that their appointment request has been declined.
Remind clients about upcoming sessions.
Here are the notifications you can activate for Wix Table Reservations:
Confirm a customer's reservation (whether booked online or manually).
Notify when a table reservation is updated.
Notify when a table reservation is cancelled.
Remind customers of an upcoming reservation.
Notify customers when a reservation is declined, approved, or being reviewed (manual approval).
Here are the notifications you can activate for Wix Restaurants Orders (New):
Notify when an order is received.
Notify when an order is out for delivery.
Notify when a pickup order is ready.
How many SMS messages are included in each site plan?
Each of our plans includes a certain number of SMS messages per month. See below how many monthly SMS messages you'll receive if you choose to upgrade your site.
Business Premium plans:
Business Basic: 50 monthly SMS
Business Unlimited: 100 monthly SMS
Business VIP: 250 monthly SMS
Note: If you are a new user, you cannot upgrade to any of these plans.
Wix Premium plans:
Light: Doesn't include SMS
Core: 50 monthly SMS
Business: 100 monthly SMS
Business Elite: 250 monthly SMS
Enterprise: 5,000 monthly SMS
Learn more about choosing a premium plan.
Wix Studio plans:
Basic: Doesn't include SMS
Standard: 50 monthly SMS
Plus: 100 monthly SMS
Elite: 250 monthly SMS
Enterprise: 5,000 monthly SMS
Learn more about choosing a Studio plan.
When will my SMS quota renew?
Your SMS quota renews on the 1st of each month, regardless of when you purchased a site upgrade or an SMS plan.
When your quota is renewed, or "topped up", it will never exceed the total of the quotas in both plans.
For example, Frank purchased a site upgrade that includes 50 texts on February 10th. He then purchased an SMS Starter plan on February 20th, adding 500 texts to his quota (550 in total). On March 1st, his quota will be "topped up" to a maximum of 550 SMS messages.
How do I know if I'm using texts from my site upgrade or standalone SMS plan?
If you upgrade your site (Premium or Studio plan) and also purchase an SMS plan, your plan quotas combine.
For example, if you have 100 SMS messages included in your Premium / Studio plan and you purchase a Wix SMS plan for 1,000 SMS messages, your quota is now 1,100 SMS messages per month.
As texts are sent, these will not necessarily come from one plan and then the other. Your quota will renew on the 1st of each month (see FAQ above). View site upgrade plan details.
When a quota renews, will any unused messages roll over to the next month?
No, any unused messages will not roll over to the next month. When your quota renews, it will never exceed the total of the quota(s) in your plan(s).
