Wix Retail POS: Troubleshooting Your Cash Drawer

Setting up Retail POS hardware

Important:

• This article is about Wix Retail POS tablet for brick & mortar businesses.

• For info on using POS on a mobile device, click here.

If you are experiencing issues operating your cash drawer, try the steps below.

To troubleshoot the cash drawer:

1. Disconnect the cash drawer from the receipt printer.

2. Wait a few minutes.

3. Reconnect the cash drawer to the receipt printer.

4. Tap Checkout on the bottom bar.

5. Actions and select Open Drawer w/o Sale.No Sale to open it manually.

6. If the cash drawer is still not working, restart the tablet.

This article is credited to the Wix team - https://support.wix.com/