Managing your site members
Site Members: Changing Your Member's Login Email
Does your member need to change the email address they use to log in to your site? You can help them out on the spot and change their login email directly from your site's dashboard.
Before you begin:
To prevent any security issues, make sure you verify the identity of the person asking to change their email.
Changing your member's login email
Head over to your site's dashboard to change your member's login email. Once you type the new email address and confirm, it updates instantly.
Note:
The new login email must be unique and not associated with any other site member.
To change your member's login email:
Go to Site Members in your site's dashboard.
Hover over the relevant member and click the More Actions icon
.Select Change login email.
Enter the New login email for your member.
Click Change to confirm.
What's next?
If your member remembers their current password, they can use it to log in with the new email address. Otherwise, they can click the Forgot password? link on your site's login screen.
Tip:
You can also change a member's login email from Contacts in your site's dashboard. Click the relevant member to open up their contact card on the right. The option to change their email is located in the Member info section.
FAQs
Click a question below to learn more about changing your member's login email.
What happens once I change someone's login email?
The email is instantly updated on your member list, as well as the member's contact info. Your member can log in with the new email address.
If the member needs to reset their password as well, they can go to your site's login screen and click the Forgot password? link.
Can I do this for members who signed up through Google, Facebook, etc.?
Yes, you can change the email address of a member who didn't originally sign up with an email and password.
For example, if your member signed up through a social account or SSO, you can still set an email address for them.
However, keep in mind that your member will no longer be able to log in using the previous method. They will have to use the new email address and a password they choose (through the Forgot password? link in your site's login screen).
Are there cases where I can't change someone's email address?
Yes, the option to change a member's login email will be disabled in 2 cases:
Site collaborators: Your collaborators should change the email address on their own, from their Account Settings.
Mandatory SSO login: If you enabled SSO (Single Sign-On) login and set it as required. If SSO is optional but not required, you will still be able to change the login email.
