Blocking a site member allows you to maintain a safe and respectful environment on your site. By blocking a member, you can prevent unwanted behavior and ensure a positive experience for your community.

For example, if a member repeatedly violates your site policies or engages in disruptive behavior, blocking them can help you maintain the integrity of your site without notifying them directly. This tool is especially useful for managing active subscriptions, unauthorized registrations, and problematic contacts, ensuring your site remains a welcoming place for all your members.

Blocking a Site Member

You can remove members from your site by blocking them. Blocking someone prevents them from signing up again using the same email address, while deleting only removes them from the current member list. The change may take several hours to take effect. You can view all blocked members in the Contacts tab by filtering for Blocked. This allows you to review and manage blocked accounts.

Dashboard

Wix app

1. Go to Site Members in your site's dashboard.

2. Click the More Actions icon  next to the relevant member.

3. Select Block member.

4. Click Block in the pop-up to confirm.

Managing blocked members and site access

When you block a site member, they are not notified, but they are prevented from signing up again using the same email address. If you want to provide temporary restrictions, you can assign a "Suspended" role instead of blocking them permanently, allowing you to maintain their contact details.

To prevent unauthorized registrations, enable manual approval for new site members in your Site Members settings. This ensures only approved members can access restricted areas. For enhanced security, require members to log in before accessing key areas of your site, and activate ReCAPTCHA to verify new sign-ups.

For members with active subscriptions or payments, you need to cancel their subscription before you can delete or block them. Currently, Wix does not support automatic removal of members after their subscription is canceled, but you can manually remove them. You can manage subscriptions from the Subscriptions tab in your dashboard. Be sure to check the subscription status before attempting to remove the member. Similarly, if a member has multiple accounts due to errors or duplicate emails, ensure that subscriptions on duplicate accounts are canceled before deleting them. Members can edit their email themselves in your live site.

Wix Automations can help you notify members about changes to their membership status. You can set these automations to inform members when their membership is approved or blocked. For accuracy, test your automations with a test member account to ensure they function as intended.

While Wix does not support native IP-blocking functionality, you can use third-party apps to restrict access from certain IPs or regions. Regularly monitor member activity for suspicious behaviors to safeguard your site and maintain full control over access.

FAQs

Click a question below to learn more.

How do I block someone from booking services or making purchases on my site?

Blocking is only available for site members. If you want to block a contact, you need to first convert them into a site member by sending them a membership invitation and then you can block them. This will prevent them from booking or purchasing services. Consider restricting booking or purchase pages to members only to maintain full control over access.

Tip: If you frequently deal with problematic contacts, you can use a third-party app to block IP addresses or specific regions.

Can I bulk delete or block site members?

Currently, Wix does not support bulk blocking of site members. You can filter members by status or labels to streamline the process. If this is a feature you’d like to use, vote for it here.

You can bulk delete members by selecting multiple checkboxes to delete multiple site members simultaneously.

How do I manage members who have duplicate entries in the system?

Duplicate entries often occur when members use different email addresses or make errors during registration. You can delete the incorrect entry:

1. Go to Contacts in your site's dashboard.

2. Verify the correct account is active.

3. If there are subscriptions involved, cancel them before deleting the duplicate.

How do I delete a site member who is also a collaborator?

Collaborators must first be removed from Roles & Permissions before they can be deleted as site members.

How do I manage site members who use Apple’s Private Relay email addresses?

Apple’s Private Relay creates masked email addresses for privacy. These accounts are valid, but you may need to confirm their activity. If necessary, you can delete or block them.

Tip: Encourage users to update their email addresses to ensure effective communication.

Can I recover deleted site members?

No, deleted site members cannot be recovered. If you accidentally delete a member, you will need to re-add them manually.

Tip: Keep a backup of your member list by exporting it as a CSV file before making major changes.

Can I set up a members-only shop?

Yes, you can either create a members only site or restrict your shop page to site members by updating the page permissions. Use a combination of pricing plans and roles to provide tiered access to content or services. This setup is ideal for creating exclusive offers for your members and encourages sign-ups.