Managing purchased plans
If the services you offer are temporarily unavailable, you can pause a client's benefits and payments. For example, if your gym is closed because of flooding, you can pause your plans until you are able to reopen. Clients won't have access to gym services for that period, and charges are suspended.
In this article, learn more about:
Important:
Make sure to suspend pricing plans in the Wix dashboard, following the instructions below. Suspending subscription plans in the dashboard of your payment provider does not suspend clients' access to plan benefits and may cause issues later.
Suspending a membership plan or package
You can suspend a plan whenever you or your client require. This is useful if a client cannot use their plan temporarily through injury, travel or other reasons.
Important:
Suspending a plan automatically suspends access to any services you connected to the plan. This may include Wix Bookings services as well as access to Members-Only pages, blogs or forum posts. If your plan offers benefits not managed in your Wix dashboard, you may need to take action to stop access to those benefits.
You cannot suspend plans sold with Stripe before September 19, 2019.
To suspend a membership plan or package:
Go to Subscriptions in your site's dashboard.
Select the purchased plan you want to suspend.
Click the Manage Subscription drop-down.
Click Suspend Subscription.
Click Yes, Suspend to verify.
(Optional) Repeat steps 1 - 5 for other clients.
Reactivating a suspended plan
You can reactivate a suspended plan at any time. Your client regains access to the subscription and all associated benefits and you start collecting upcoming payments again.
To reactivate a suspended plan:
Go to Subscriptions in your site's dashboard.
Click the suspended plan you want to reactivate.
Click the Manage Subscription drop-down.
Click Reactivate Subscription.
Click Yes, Reactivate.
Frequently asked questions (FAQs)
Below are some frequently asked questions about suspending and reactivating plans:
Can I suspend a client’s subscription after modifying their payment date?
As an owner, if you change a client’s payment date, it won't be possible to suspend the clients subscription.
Can I suspend a plan that hasn't started yet?
You cannot suspend plans with future start dates. You can cancel the plan instead.
What happens when I suspend different pricing plans?
When you suspend a plan, you pause access to all benefits and no longer collect additional payments until you reactivate the plan. See below for information on what happens when you suspend different types of plans.
Recurring payment plans: Access to all benefits is paused. Upcoming payments are not collected. The plan end date is extended for the time the plan was suspended.
For example, a client pays $50 monthly for a plan that lasts a year. The plan was purchased January 1 and ends December 31. On March 1, you suspend the plan. You reactivate the plan on May 1. Between March 1 and May 1 your client does not have access to services. The March and April monthly payments are not collected. Payments are collected starting May 1. Since the plan was suspended for 2 months, the plan now ends at the end of February instead of the end of December.One-Time Payment plans: Access to all benefits is paused. The plan end date is automatically extended, based on the time the plan was suspended.
Free plans: Access to all benefits is paused. The plan end date is automatically extended, based on the time the plan was suspended.
Plans with a free trial period: Payments that were supposed to start at the end of the trial are not collected and access to all benefits is paused. The plan end date is automatically extended, based on the time the plan was suspended.
What happens when I reactivate a suspended plan?
When you reactivate a plan:
Clients regain access to services.
The duration of the client's plan extends. For instance, if a plan was supposed to end August 1, but was suspended for a month, it will end September 1.
Recurring payments reactivate. For example, if before the suspension there was a week left before the next payment, then after reactivation, there is also a week left before the next payment.
Packages restart from where they were. For example, if a client had 3 sessions remaining and 2 weeks left before their next payment, that's what they'll have when you reactivate.
