With Wix Table Reservations, managing notifications helps you stay connected with both your staff and your guests. Keep your team updated about reservation activities like new bookings, special requests, or cancellations through email, dashboard alerts, SMS, or push notifications in the Wix app.
At the same time, automated guest notifications ensure your diners get confirmations, updates, reminders, and cancellations when needed.
Setting up notification preferences
Manage all your site notifications in one place, customizing which updates you receive and how. Get updates on key actions, such as table reservations being created, requested, or canceled, by setting your preferred notification channels (desktop, dashboard, or email).
Notes:
All notifications are turned on automatically, but you can toggle off the ones you don't need.
Notification preferences affect only your site and account, not site collaborators.
To set up your notification preferences:
Dashboard
Go to Table Reservations in your site's dashboard.
Click Settings at the top right.
Click Notifications.
Click Manage Notifications next to Email & Dashboard.
(If disabled) Click the Enable notifications for this site toggle to receive notifications for your site.
Set your notifications by channel:
Desktop: Click the Enable desktop notifications toggle to enable or disable push notifications on your browser.
Dashboard: Click Dashboard and enable the notifications you want to receive in your Wix dashboard.
Email: Click Email and enable the notifications you want to receive to your email.
Wix app
Make sure to allow notifications from the Wix app in the settings of your mobile device.
Go to your site in the Wix app.
Tap the Notifications icon
at the top.
Tap the More Actions icon
.
Tap Manage notifications.
(If not enabled) Enable the Allow Push Notifications toggle to turn push notifications on.
Scroll down to Wix Table Reservations.
Tap the relevant notification.
Enable the location(s) that you want to receive the notifications for.
Managing pre-installed reservation notifications
Wix Table Reservations includes pre-installed automations that notify guests about their reservations and keep your staff informed. You can manage, edit, and duplicate these notifications as needed.
Pre-installed notifications for you and site collaborators (e.g. staff members)
When a guest makes a reservation: Receive an email notification whenever a new reservation is created.
When a guest cancels a reservation: Get an email alert when a guest cancels their reservation.
When a guest makes a reservation request: Stay updated with an email notification when a guest submits a reservation request
Important: To notify a staff member, first assign them a site collaborator role in your dashboard. Then, include their role when adding recipients in the relevant automation email.
Pre-installed notifications for your guests (email / SMS)
Notify guests when a reservation is added manually: Sends a message to guests when you or your staff manually add a reservation on their behalf.
Remind guests about their upcoming reservation: Automatically reminds guests about their upcoming reservation date and time.
Notify guests when a reservation request is being reviewed: Lets guests know their reservation request has been received and is under review.
Notify guests when a reservation request is declined: Informs guests that their reservation request has been declined.
Notify guests when a reservation request is approved: Notifies guests that their reservation request has been accepted and confirmed.
Notify guests when their reservation is canceled: Sends a message if the reservation is canceled by you or the guest.
Send guests a confirmation for their online reservation: Confirms a reservation made online and lets guests know it’s booked.
Notify guests when reservation time changes: Alerts guests if the reservation date or time is updated.
Tip:
The notifications you receive are managed using Wix Automations.
To manage pre-installed notifications:
Go to Table Reservations in your site's dashboard.
Click Settings at the top right.
Click Notifications.
Click Manage Notifications next to Email & SMS.
Scroll down to Wix Table Reservations.
Click the More Actions icon
next to the relevant notification and choose what you want to do:
Activate / Deactivate a notification
Click the Active / Inactive toggle to turn the notification on or off.
Edit a notification
Click Edit.
Update the necessary details.
Click Apply.
Duplicate a notification
Click Duplicate.
Edit the relevant details and rename your duplicated automation — otherwise, it will keep the original name with 'Copy' added at the end.
Click Activate.
Note: It is not possible to duplicate a pre-installed notification for your customers.
FAQs
Click a question below to learn more about managing notifications for Wix Table Reservations.
Where are email notifications for table reservations sent?
Email notifications for table reservations are sent to the email address associated with your Wix account, not the business email set in your business information.
Can others receive email notifications for table reservations?
Yes. You can invite others to manage your restaurant so they also receive notifications. Additionally, you can set up an automation to send table reservation notifications to specific email addresses.
What do I need to do before adding recipients to an automation email?
Make sure to assign your site collaborators a role (e.g. kitchen staff) in your site's dashboard. Once assigned, you can include their role as recipients when setting up the relevant automation email.
Can I customize the email notifications I send out?
Yes. You can customize the email notifications sent from your site.
This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!