LORD OF THE WIX

Wix Photo Albums: Troubleshooting Album URL Issues

Lord Of The Wix · Oct 25, 2026

With Wix Photo Albums, you can create a custom URL for your album for a more personalized and professional look. Your photo album then receives a subdomain which is connected to your domain.


About your subdomain


A subdomain is a small piece of text that is added to your main domain name. If you've connected a domain to your site, your custom subdomain replaces the "www" part in the beginning. If not, it comes after your site domain as follows:



New Photo Albums are now built on Studio templates:



If you have more than one domain connected to your site, the subdomain is connected to your primary domain.


Guidelines for your custom URL


Please follow these guidelines when choosing a subdomain:



Important:


If a site collaborator without domain permissions publishes an album, this album will use a free URL that includes the collaborator’s username. To ensure all albums use your custom domain, give relevant collaborators a role with domain permissions:



Learn more about roles and permissions.


Troubleshooting your album URL


If you are unable to view your album after changing its URL, follow the troubleshooting steps below:


Step 1 | Make sure that your album is published

Your subdomain is created when your album is published.

Ensure that your album is published:

  1. Go to Photo Albums in your site's dashboard.

  2. Check that your album's status is Published.

Wix Photo Albums: Troubleshooting Album URL Issues

Step 2 | Make sure that your site has been upgraded

Your subdomain can only be connected if your site has been upgraded to a Premium or Studio site plan.

View the Premium subscriptions in your account to ensure that your photo albums site is upgraded.


Step 3 | Wait up to 24 hours after connecting your domain

After upgrading your site and connecting your domain, it takes up to 24 hours for the new album subdomain to propagate.


Step 4 | Check your domain connection

Your subdomain only works if your domain is connected properly. To verify that your domain is connected properly:

  1. Access the Domain Assistant.

  2. Follow the instructions according to your situation in order to troubleshoot your domain connection.

Notes:


This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!

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