We've compiled a list of some general issues related to the Spaces by Wix app. Click the issue you're experiencing to learn how to troubleshoot it.
General issues
Click an issue below to learn how to resolve it:
I'm not able to find my site
If you have more than one site, some of them could be hidden from the site list. You can sort them using the site drop-down at the top.
Open the Spaces by Wix app.
Tap the More Actions icon
at the top right.
Tap Manage My Sites.
Tap the More Actions icon
next to the site you want to manage from your site list.
Tap Show in My Sites.
Tap Done at the top right.
Users can't find my site in the search bar
Make sure your site search visibility is enabled.
Go to your site in the Wix app.
Tap Manage
at the bottom.
Tap Mobile App.
(If needed) Switch to editing a different mobile app:
Tap the mobile app name at the top.
Tap the relevant mobile app.
Tip: If you want to edit a different mobile app (e.g. Fit by Wix, Spaces by Wix), choose the app as your preferred mobile app.
Under Growth Tools, scroll to Allow Site Search Visibility and tap Allow Search.
Enable the Spaces search visibility.
I'm not getting notified about live site visitors
If you aren't getting notified about site visitors, first make sure you've added Wix Chat to your site. You won't be able to see live visitors without the Wix Chat app.
I'm not seeing push notifications
If you are having trouble seeing push notifications in the Spaces app, try the troubleshooting steps below with your supported device.
Make sure you have enabled push notifications for the Spaces app in the general notification settings of your phone. This differs from one device to another.
2. Check your site notification settings in the Spaces by Wix app:
Open the Spaces app.
Tap the More Actions icon
next to the relevant site.
Tap Manage notifications.
Tap Push.
Tap the toggles next to each option to enable or disable notifications.
If you're still experiencing issues, check out the troubleshooting article.
Note: If you had both Spaces app and the Wix app downloaded and stopped receiving push notifications after uninstalling the Wix app, re-download the Wix app and try again.
I want to change the language of my app
Change the language of your Spaces app so you can navigate around it easily.
Open the Spaces by Wix app.
Tap My Profile
at the bottom.
Tap App Language under the Settings.
Tap the relevant language.
Tap Save at the top right.
Tap Restart for the changes to take effect.
Note: All the app content still appears in the language it was written in.
I want to leave a site
If you no longer want to be a member of the Spaces app, you can delete your profile.
Open the Spaces by Wix app.
Tap and hold on to the site you no longer want to be a member on.
Tap Leave.
Note: Leaving a site does not delete your sites or account. If you want to remove your Wix account completely and stop using Wix, there are 4 steps to follow. Learn more about closing your Wix account.
I want to cancel my pending request (for sites that require join approval)
Open the Spaces by Wix app.
Tap and hold on thesite you want to cancel a request for.
Tap Cancel Request.
I want to delete my account
Permanently delete your Wix account to erase all of your information from the Wix databases.
Important: After completing this process, you can no longer use any of your Wix services, your account and all its data will be removed permanently, and Wix will not be able to restore your account or retrieve your data in the future.
Open the Spaces by Wix app.
Tap My Profile
at the bottom.
Tap Delete your account under Settings.
Tap Continue.
Enter your details and tap Continue.
Note: This feature is currently available to iOS users only. Learn more about iOS regulation and privacy policy regarding apps and data deletion.
Troubleshooting technical Issues
To avoid any issues with the Spaces app, make sure you are using a device that supports the app and that you're running the most updated version.
Follow the steps below to resolve any technical issues:
Check that your app is up to date
Go to the Apple App Store (on iPhone) or Google Play (on Android).
Search for 'Spaces by Wix app.'
Click Update (if available).
If there's no option to update, it means you're running the most up-to-date version of the app.
Check that you're using a supported device
View the supported devices and browsers.
Log out of the Spaces app and log back in
Open the Spaces app.
Tap My Profile
at the bottom.
Tap Log Out at the bottom.
Log back in using your Wix account credentials.
(If the issue isn't resolved) Restart your mobile device.
Additionally, for Android devices:
Long press the app icon on your device's home screen.
Tap App Info.
Tap Storage.
Tap Clear Data.
Open the Spaces app and log in again.
Still need help?
What information should I include if I need to reach out for assistance?
For us to best assist you, it helps to have the following information ready:
A description of the steps you've taken so that we can recreate the issue on our end
A screenshot of the issue
(For notification issues): Specify which notifications you're not receiving
The manufacturer, model and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4)
The type of connection you're using (e.g., 3G, WiFi) and the name of your mobile network (if you are using a 3G or 4G connection)
Your location
The version of the Spaces by Wix app you're using. To find this:
Open the Spaces app.
Tap My Profile
at the bottom.
Tap Help & Feedback under Support.
Tap About the Spaces App.
Scroll down to the bottom of the screen and locate the version number in light gray (e.g. Version 2.58796.0.).
This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!