Wix offers the option of communicating with your customers via messages through Wix Messaging or Business Phone Number. Learn about the difference between the two products to determine which is most suitable for your operations.
Important:
You need to upgrade your site to start using it Wix Messaging.
Business Phone Number is only available to Wix users in the U.S. and Canada. You need to purchase a business number to use Business Phone Number.
About Wix Messaging and Business Phone Number
Wix offers 2 products that you can use to send messages to your customers:
Wix Messaging automatically sends pre-installed messages. For example, it sends reminders to your Wix Bookings customers, confirmation messages to your Wix Table Reservations customers, or order updates to your Wix Restaurants Orders (New) customers.
Wix Business Phone Number can be used for both phone calls and messages. The messages that you send are composed and sent by you.
With both Wix Messaging and Business Phone Number, your messages (and calls) come from your own dedicated phone number. You choose a number for your Wix Messaging and a number for your Business Phone Number when you set these up.
Comparing the capabilities of Wix Messaging and Business Phone Number
Choose the solution that works best for your business. Compare the capabilities of both products in the table below.
Feature | Wix Messaging | Wix Business Phone Number |
Make phone calls | No | Yes |
Send messages you have composed | No | Yes |
Send automated Bookings reminders | Yes | No |
Send automated Table Reservations confirmations | Yes | No |
Send automated Restaurants Orders (New) confirmations | Yes | No |
Note:
Wix Messaging and Business Phone Number offer various plans that include different messaging quotas. Learn more about the Messaging plans and Business Phone Number plans you can purchase.
This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!