Order a Print takes care of creating and shipping your merchandise, i.e., business cards, t-shirts, and mugs with your printed logo, and not Wix. Any issues with your order need to be discussed with them directly. You can contact them on their website or via email: support@orderaprint.com.
When getting in touch with Order a Print, make sure to include your order number and the email associated with your Wix account.
When to contact Order a Print directly:
You have an issue with an order you have received (damaged, defective or missing items).
You want to cancel or update your order.
You wish to request a refund for any printed merchandise.
Tip:
Learn how to check your Order Status here.
This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!