Sometimes, when trying to view or work on your site, the browser you're using can cause problems. To check if the problem is related to your browser, you can use incognito or private browsing mode. This lets you view your site without your browser remembering previous activity, helping you identify if the issue is caused by your browser.
If the issue doesn't happen in incognito / private browsing mode, then it's likely a local problem that can be fixed with the help of the Wix Technical Assistant.
Open your browser in incognito or private browsing mode to check if the issues you're experiencing are related to your browser.
Chrome
Open Google Chrome.
Press Ctrl + Shift + N on your keyboard (Cmd + Shift + N on Mac).
Firefox
Open Firefox.
Press Ctrl + Shift + P on your keyboard (Cmd + Shift + P on Mac).
Safari
Open Safari.
Press Cmd + Shift + N on your keyboard.
Edge
Open Microsoft Edge.
Press Ctrl + Shift + N on your keyboard.
Note:
Wix no longer supports live sites on IE11. We recommend using a supported browser to view and edit your site.
Still need help?
What information should I include if I need to reach out for assistance?
For us to best assist you, it helps to have the following information ready:
The exact issue you are experiencing.
The different browsers and browser versions you have tried.
Note: Go to whatismybrowser.com to find out what browser version you are using.
The internet security programs you have installed on your computer (e.g. antivirus, firewall).
A screenshot of the issue.
This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!