Learn more about the Google Ads with Wix refund policy, including eligibility for refunds within 14 days of purchase and how remaining ad credit is handled.
Google Ads with Wix refund policy
Ad credits added to Google Ads with Wix are paid with a monthly subscription or a one-time payment. Refunds are available in the following cases:
Within 14 days of the initial purchase of a monthly subscription.
Within 14 days of purchasing one-time ad credits, provided the credit is unused and the campaign has ended.
Important:
You need to pause your campaign in order to be eligible for a refund. Only the amount remaining after you pause your campaign will be refunded if it's within the 14 day policy.
Subscriptions that automatically renew are not eligible for refunds, and any remaining ad credit can only be refunded for one-time purchases or initial subscriptions.
Additional Information:
Wix gets 15% of your payment for running and optimizing your campaign, the remaining 85% goes towards your ad budget which is spent on ad clicks.
Prices do not include VAT, which is determined based on your billing country.
To prevent your campaign being disapproved by Google, make sure the campaign complies with Google's Advertising Policies.
FAQs
Click a question to learn more about Google Ads with Wix policy, budget changes and more.
How do I view my Google Ads with Wix invoices?
All invoices for Wix services can be viewed in the Billing History page of your account. Invoices may include VAT, which is determined based on your billing country.
What happens to my ad credit if I pause a campaign?
You can pause your campaign at any time. As soon as you pause, the following changes happen:
Your ad is no longer shown on Google.
Your remaining ad credits remain in your account.
If you’re eligible for a refund (e.g., unused credits from initial purchases or one-time ad credits), you must end the campaign first to process the refund.
If the paused campaign was your last active campaign on the account, auto-renew is turned off for the subscription.
Note: Ad credits with an expiry date may expire while the campaign is paused. Refunds only apply to remaining credits from one-time purchases or initial subscriptions within the refund eligibility window.
What is the difference between my monthly subscription and a one-time payment?
Your monthly subscription is the amount billed monthly for all the campaigns you're running with Google Ads with Wix. The monthly subscription amount is applied directly to the total ad credit each month (ad credit available across all the campaigns).
If you want to purchase additional ad credit, you can make a one-time purchase of credits that are added to the total in your account. You can then readjust the daily budget of one or more campaigns as needed. This won’t affect your overall monthly subscription.
Refunds are only available for the initial purchase of monthly subscriptions or one-time purchases within 14 days, provided no credits have expired or been used.
Can I get a refund for an automatic renewal if I only wanted to use Google Ads for one month?
No. Google Ads subscriptions renew automatically to prevent disruptions to your campaigns. The 14-day refund policy strictly applies to your initial purchase only. If you only want to use the service for one month, make sure to turn off auto-renewal immediately after your initial purchase.
This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!