Adding a Deposit Fee to Reservations in Wix Hotels

Important:

This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article. Learn how to check which version of Wix Hotels you are using.

If you do not wish to charge your guests the full reservation fee upfront, you can set up Wix Hotels to accept a deposit fee.

The deposit fee can be the:

• Total Charge

• 1 night

• 25% of the cost of the reservation

• 50% of the cost of the reservation

The remainder of the fee is paid in person, when your guests arrive at your hotel, not through the Wix Hotels system.

Important:

• This option is only available for online payment options ( PayPal, Stripe).

• When the 1 night, 25%, or 50% options are selected, taxes as well as any extra charges (e.g. room service) need to be collected in person, outside of Wix Hotels.

To add a deposit fee:

1. Go to your dashboard.

2. Click the Hotels tab.

3. Click the Payments tab.

4. Scroll down to the Price Settings section.

5. Click the Deposit drop-down menu and select a deposit option.

6. Click Save.

Tip:

Once your guest has paid the remainder of the fee, you can manually mark the reservation as Paid from your hotel reservation calendar.

This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!